Refund Policy

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Anchor Point Telehealth**

Last updated: 12/1/2025

At Anchor Point Telehealth, we aim to provide high-quality, timely, and accessible virtual medical care. Because our services involve scheduled clinician time and medical evaluation, the following refund and cancellation policies apply.

1. No Refunds on Completed Visits

Payments for completed telehealth visits are non-refundable.
This includes:

• Weight-loss consultations
   
• Follow-up visits
   
• Urgent care visits
   
• Medication-management visits
   
• Any scheduled appointment where the clinician provided services
   

 2. No-Call / No-Show Fee — $50 (Strictly Enforced)

If you fail to attend your scheduled appointment without contacting us beforehand, a $50 no-call/no-show fee will be charged.

This fee covers the reserved appointment time and prevents disruption of the schedule for other patients.

• No-call/no-show fees must be paid before rescheduling.
   
• Repeated no-shows may result in dismissal from the program.
   

3. Cancellation & Rescheduling Policy

• Appointments canceled with less than 24 hours' notice may be charged the full visit fee OR the $50 late cancellation fee, at the discretion of the clinic.
   
• Rescheduling within the 24-hour window may still result in the no-show or late cancellation fee.
   

We always encourage rescheduling early to avoid fees.

 4. Care Coordination & Membership Fees

Monthly Care Coordination Fees and Membership Fees are:

• Non-refundable once the billing cycle begins
   
• Not prorated for partial months
   
• Cancelable moving forward at any time
   

These fees cover ongoing access to administrative services, pharmacy coordination, monthly chart review, and educational resources provided throughout the month.

5. Starter Kits, Supplies & Educational Materials

Items such as:

• Weight-loss starter kits
   
• Supply kits
   
• Printed or digital educational resources
   

are non-refundable for safety and hygiene reasons.

 6. Medication Payments

Anchor Point Telehealth does not dispense medications.
All medication payments are made directly to the dispensing pharmacy.

Because of this:

• Medication charges cannot be refunded by Anchor Point Telehealth
   
• Concerns about shipment, quality, or payment must be handled with the pharmacy directly
   

We are happy to help facilitate communication with the pharmacy if needed.

 7. Provider Denial of Treatment

If the clinician determines during your consultation that:

• medication is not medically appropriate,
   
• an alternative treatment is recommended, or
   
• in-person care is required,
   

the visit fee remains non-refundable, as clinical evaluation and medical expertise were provided.

 8. Technical Issues

If a visit cannot be completed due to technical issues on our end, we will reschedule at no added cost.

If the issue is due to patient-side problems (poor connection, device failure, software not set up), the appointment may be considered a no-show.

 9. Chargebacks & Billing Disputes

Initiating a chargeback for valid services received may result in:

• Termination of care
   
• Suspension of the account
   
• Required payment of outstanding balances
   

Please contact us first if you believe a charge is incorrect. Most issues can be resolved quickly.

10. Contact Us

For questions regarding this Refund Policy:

Anchor Point Telehealth
Email: anchorpointtelehealth@gmail.com